We want you to be absolutely delighted with your purchase, so if you have ordered the wrong size or the item is not what you expected, we will exchange or refund without question.
We provide a 30 days no quibble returns policy from date of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. Please also enclose your item in the original packaging if possible with your name and order number.
We recommend that you use a tracking postal service as we cannot accept responsibility for items that get lost.
The Old Barn
Refunds (if applicable)
Once your return is received and inspected, we will process your refund to your credit card or original method of payment and then send you a notification email. We are unable to refund the postage element of your order unless your garments are faulty.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again and
contact your credit card company, it may take some time before your refund is officially credited to your account. If you have done all of this and you still have not received your refund, please contact us at email@example.com.
Exchanges (if applicable)
We replace items if they are defective or damaged without question. If you have ordered the wrong size, or you are not happy with the fit of your garment, we will replace it if we have the new size in stock. If not, we will issue a refund and then you will have to re-order the new size. We will send you an email when we recieve your returned item to advise you if you need to re-order the correct size.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to a faulty garment and we send you a replacement, the cost of the return shipping will be paid by us.