Bielsaball Mug

We aim to ship within 5 working days from receipt of order in most cases. 

Orders received over the weekend will not be processed until the following Monday. Unfortunately, there are occasional delays with the postal service at present due to COVID-19 and this is outside of our control. We thank you for your patience and understanding in these unusual times. 

Please note that some items including mugs will arrive separately as we use a different supplier.

Please provide a delivery address where somebody is likely to be in to receive delivery (e.g. work address) as this will help us get your order to you as quickly as possible.

Our delivery costs are calculated by weight and presented at checkout. All deliveries are shipped via Royal Mail Tracked or DPD depending on weight/value of items. 

We have no control over exceptional conditions such as COVID-19 or Royal Mail postal strikes, so we ask that you please allow an extra few days before contacting us with delivery queries at such times. Please note that Recorded Delivery requires a signature on receipt, so for your convenience bear this in mind when completing your delivery address.

Please contact us at hello@foreverleeds if you have any questions. 

*Our number one priority is your complete satisfaction and we endeavour to do our very best at all times* MOT

Returns  

We want you to be absolutely delighted with your purchase, so if you have ordered the wrong size or the item is not what you expected, we will exchange or refund without question. 

We provide a 30 days no quibble returns policy from date of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. Please also enclose your item in the original packaging if possible with your name and order number.

We recommend that you use a tracking postal service as we cannot accept responsibility for items that get lost.

Return Address:
Forever Leeds
C/O Adlogo
Court Farm
The Old Barn
Overstone
Northampton
NN6 0NN

Refunds (if applicable) 
Once your return is received and inspected, we will process your refund to your credit card or original method of payment and then send you a notification email. We are unable to refund the postage element of your order unless your garments are faulty. 

Late or missing refunds (if applicable) 
If you have not received a refund yet, first check your bank account again and 
contact your credit card company, it may take some time before your refund is officially credited to your account. If you have done all of this and you still have not received your refund, please contact us at hello@foreverleeds.com. 

Exchanges (if applicable) 
We replace items if they are defective or damaged without question. If you have ordered the wrong size, or you are not happy with the fit of your garment, we will replace it if we have the new size in stock. If not, we will issue a refund and then you will have to re-order the new size. We will send you an email when we recieve your returned item to advise you if you need to re-order the correct size. 

Shipping Cost

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to a faulty garment and we send you a replacement, the cost of the return shipping will be paid by us.